Overview

If you receive a product that is different from what you ordered, you have the right to return it immediately to the delivery agent on the spot.

Please make sure:

• The item is unopened and unused
• You notify the delivery agent at the time of delivery

This ensures a smooth and fast return process for your convenience.

For any issues or questions, feel free to contact our customer service team.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

Need help?

Contact us at {info@basmatstore.ae} for questions related to refunds and returns.